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We do our very best to provide a high quality customer support service. This page describes how you get answers fast.
On the Support page you can type in your question and our virtual assistant will automatically search for an answer. Also check out the Frequently Asked Questions and the Documentation. These resources will give you the fastest answer.
Didn't find your answer? Feel free contact us. If you have an account, log in first. You can then contact us using the contact form.
Using this method your question will be answered very quickly.
If it's an urgent question, send a priority support ticket. Your inquiry will receive priority over other pending tickets.
For priority support we charge a small amount. This is why:
Previously our customers could choose between low, medium and high priority. "Urgent" seems to have a very wide definition. Unfortunately there were customers who only sent high priority tickets, also for questions that can be found in the documentation. Because of this the real urgent tickets were sometimes queued.
It's not our intention to earn a lot with premium support tickets (the amount is too low for this). The aim is to deliver a quick response to urgent problems where the amount acts as a filter.
Thank you for taking these advises into account. This way we can keep our support system fast, efficient and free.