EasyWebshop.com Newsfeed http://www.easywebshop.com Newsfeed from EasyWebshop.com. Information about software updates, tips for successful e-commerce. en EasyWebshop.com Newsfeed http://www.easywebshop.com/img/logos/easywebshop-200-whitebg.png http://www.easywebshop.com 144 144 Update customer reviews http://www.easywebshop.com/news/612 We've recently updated the customer review feature in your shop. There is a change in policy, so this update may be important to you.

Customer reviews

EasyWebshop provides a review feature for your shop, products and blog posts. This feature can be used by all our customers for free.

Review

For your shop and orders
Reviews for your shop are shown in our directory. This gives your shop an advantage in search engines, as the review stars get indexed.

For your products
Your customers can review the products they bought. You can enable and manage reviews on a product basis in product management at Advanced > Reviews.

For your blog posts
Your customers can add reviews to your blog posts. You can enable and manage this for each blog post individually at Marketing > Blog.

Who can add a review?

  • Only customers can add reviews
  • One review per order, product or blog post

Inviting your customers to write a review

You can enable the review invitation email at Marketing > Customer reviews.

The email can be customized at Settings > Automatic emails. Make sure you include the review invitation link: this link gives your customer permission to add a review.

Customer reviews Automatic emails

Replying to reviews

  • Reply to shop and order reviews at Marketing > Customer reviews
  • Reply to product reviews at Management > Products
  • Reply to blog reviews at Marketing > Blog

When replying to reviews, please do so in a positive and constructive way. New customers often read reviews to get an idea of the service you are offering.

Customer reviews Product management Blog

Displaying customer satisfaction in your shop

You can add the customer satisfaction widget to your shop at Marketing > Customer reviews.

Review

Deleting reviews

Deleting reviews is a sensitive topic. When a sale goes wrong, the story usually has two sides. Some review sites allow for deleting reviews when paid for. This is a disgraceful activity and it ruins the credibility of the review site.

Shop reviews are shown in our directory. We do not allow to delete them, and you can not pay us to delete them. Your customer can delete the review in his or her account at the orders overview or by using the review invitation link sent by email.

Product reviews and blog reviews are shown on your website. Since it's your website, you can decide which reviews are shown on it. These reviews can be deleted.

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Mon, 12 Nov 2018 17:30:00 +0100 http://www.easywebshop.com/news/612
EasyWebshop launches new POS app http://www.easywebshop.com/news/597 This month we will be launching a major update: a new POS app for EasyWebshop. With the POS (Point Of Sale) app you are able to place orders for customers who purchase by phone or in store. We focus on usability, automation, and compatibility.

Usability

Our concept simple and easy to use has been very effective for our webshop software. We continue in that direction with the new POS app.

We know that our customers prefer to experiment and discover things for themselves. The new POS app offers an optimal user experience without the requirement for taking courses or having to consult complex manuals. Feel free to test the POS app and give us your feedback. Don't hesitate to contact our help desk for support if you have questions.

POS app

Documentation POS app

Automation

Let our technology work for you and save time. The POS app combines product inventory, orders, customer management and discounts in the same administration. The webshop and the POS are automatically synchronized.

If you want to further automate your administration, it's possible to forward orders from your webshop and the POS app to external applications. This can be done using the Order PUSH feature in the EasyWebshop API. This allows you to forward orders in real-time to accounting applications, invoicing software and to suppliers.

Compatibility

The new POS app uses open standards, so you're not restrained to a specific platform or hardware. The POS app can be used independently of the webshop or in combination with it.

The POS app can be used on Linux, Mac and Windows, on a PC, laptop, tablet and smartphone. It's available in 20 languages and 34 currencies.

Extra hardware is optional and can be added when needed. You can use any barcode scanner, receipt printer or payment terminal. The POS app offers all payment methods including bank transfer, Bitcoin, credit cards, debit cards, cash payment and payment in the webshop.

In addition, the POS app is compatible with all your webshop features: product management, inventory management, order management, customer management, discounts and surcharges, product variations and parameters, volume discounts, customer groups, VAT and invoicing, shipping, payment methods, payment costs and the EasyWebshop API.

We need your feedback

The new POS app is the result of listening to the feedback and wishes of our customers. All feedback is collected on the update list. If you have feedback or suggestions, please let us know using the feedback button below. Thanks!

Feedback

Update list Submit feedback

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Mon, 01 Oct 2018 10:00:00 +0100 http://www.easywebshop.com/news/597
Notice: increase in domain name fraud http://www.easywebshop.com/news/582 We recently received a lot of reports from our customers about a high increase in domain name fraud.

Some internet businesses use questionable marketing techniques. Our customers who are in possession of a .com or .eu domain name are being contacted to register an additional domain name extension. Some of the arguments used if you do not purchase is loss in reputation and sales.

In the case you receive such an email, you can simply ignore it. You are not legally obligated to register additional domain names, especially not for a period of 10 years.

If you want to register an extra domain name, you can do so via Settings > Domain names > New domain name.

Domain names Documentation

Are you in doubt after receiving a letter, call, or email about your domain name or webshop? Fraudsters are becoming more inventive in their operations and communication: it's not always easy to distinguish them from legitimate communication.

In case of any doubts, you can always contact us via a Support ticket. Attach a copy of the email, so that we can further investigate. Thanks!

Support ticket Security tips

Summer tips

The summer months are ahead of us: holidays, cozy terraces and warm summer evenings are waiting for us. Many online retailers take a vacation to relax. You probably also.

If you don't process orders temporarily, mention this in your online shop, on the order pages and in the order emails. We discourage you to close the shop: this has a negative influence on search results.

Don't forget to renew your shop in time if you're going on holidays: we automatically send reminders 30 days before the expiration date. At Dashboard > My online shops you can find the number of remaining days.

And for those who can't resist to log on from their holiday destination: EasyWebshop is mobile friendly which allows you to manage your shop on a tablet or phone.

Updates

The GDPR update has been successfully completed: almost all webshops are now in compliance with the new privacy legislation.

The update we are currently focusing on is the new POS (Point Of Sale). As usual, you can follow everything on the update list.


Please let us know if you have any suggestions for the new POS!

Update list Support ticket

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Mon, 02 Jul 2018 10:00:00 +0100 http://www.easywebshop.com/news/582
Customer management update + GDPR http://www.easywebshop.com/news/558 In this communication we inform you of the latest updates for your webshop.

Customer management update

Recently, we've updated the management of Customers and Customer groups. The new interfaces are mobile-friendly: they can be used on your smartphone and tablet.

The way it works remains the same: customers can create an account or order as a guest. At Settings > Customers checkout you can decide whether your customers are required to create an account. We recommend the Hybrid setting: your customers then have the choice to create an account or to order as a guest.

Settings

Contact form update

Your webshop is equipped with a contact form with spam protection. You do not have to put your email address on your website: this way you prevent spammers from obtaining your email address.

We\'ve improved the spam protection of your contact form. To make your webshop more user-friendly, we removed the captcha (distorted letters and numbers). By using new techniques to prevent spam, the annoying captcha's are now a thing of the past.

Customers also informed us that other webshop providers use the contact form to send their advertising. Be aware of fake emails asking you to renew your domain name or to buy extra services like search engine optimization. With EasyWebshop these services are included: you do not have to pay extra for them.

Security tips

New EU privacy regulation (GDPR)

Starting from May 25, 2018, any organization that processes or controls personally identifiable information about EU residents must implement strict organizational and technical measures to be compliant with the General Data Protection Regulation (GDPR). Failure to comply with the GDPR involves high fines. Fines can amount to 4 percent of sales or up to 20 million euros.

Which actions are required?

We know that the new privacy regulation can be complicated. As an entrepreneur, you want to be compliant with the GDPR without the hassle of going through the technical details and without high costs.

As an EasyWebshop customer you do not have to worry about this: we are currently developing a new tool to make your webshop compliant in an easy way. The update will be performed in phases: you will receive a notification on your Dashboard when you can start the compliance tool.

Dashboard

What if I no longer use my webshop?

If you are temporarly not using your shop, please close it at Webshop settings.

If you no longer use your shop, please delete it at Account settings.

Webshop settings Account settings

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Fri, 18 May 2018 13:00:00 +0100 http://www.easywebshop.com/news/558
Long-awaited update ready http://www.easywebshop.com/news/534 Last week we launched new features for your webshop. A quick overview:

Personalized product statuses

Our Business customers can now add personalized product statuses on top of the existing product statuses. This update gives you the freedom to set the product availability as desired.

Minimum purchase

From now on it's possible to set a minimum purchase per product. Click on the Advanced tab in product management to use this new functionality.

Tip: do not make it difficult for your customers to order.

Five simple tips for online success

A professional layout without annoying effects
A slow and blatant website achieves the opposite effect

Simple and intuitive navigation
Your visitors are impatient and want to find immediately what they are looking for

Better prices than the competition
Expensive webshops trend to go bankrupt due to no purchases

An ample choice of payment methods
This will prevent that your buyer leaves during the last step

Excellent service
Resolve customers issues fast and professionally

New apps

We've added new apps that allow you to connect your webshop to other services. We offer most apps for free in our Professional and Business versions. Keep in mind that the party you are connecting to can charge for their services.

Apps

Do I need all these apps?

Apps are added when there is a demand from our customers. You obviously do not need all apps. The minimum requirements for a webshop are:

A webshop provider
EasyWebshop makes online selling easy and affordable

A payment provider
Mollie ensures that your customers can pay with minimal fees

A shipping service
With SendCloud you can conveniently send your packages

Of course you can also choose the combination yourself: EasyWebshop is compatible with all relevant payment providers and shipping services.

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Tue, 06 Feb 2018 10:00:00 +0100 http://www.easywebshop.com/news/534
New CMS and product management http://www.easywebshop.com/news/510 Recently we have completed and implemented two large projects in our webshop software: new page management (CMS) and new product management.

Both interfaces have improved user-friendliness and improved efficiency workflow. The application is now also compatible with tablets and smartphones: this way you always have control over your webshop, no matter where you are.

Product management

As an entrepreneur, your time is a precious commodity: you don't want to waste time on technical manuals or on figuring out how an application works. The new product management has been specially designed to be able to start immediately and without complex procedures.

New product management

Page management (CMS)

The new page management focuses on simplicity and ease of use. You can now create attractive and informative pages in no time, which are automatically optimized for search engines.


Tip: keep your pages consistent, avoid alternating fonts and text colors. Use photos to bring your website to life.

New page management

New updates

The year 2017 was a year full of big updates. Multishop functionality was implemented, new apps were added and our SEO program was launched. New templates were added and a new interface for web designers was also implemented. Category management, page management and product management became more user-friendly and 4 new languages were added, making our platform available in 20-languages.

We will continue with this success formula: improved user-friendliness, efficient management and further automation. The updates can be followed on our update list and on our news page.

News page

What will not change in 2018?

In our 8-year existence we have never raised our prices. This is also not planned for 2018: we remain the most affordable webshop provider with the most features!

Happy Holidays

On behalf of EasyWebshop we wish you a Merry Christmas and a Happy New Year! We also wish you a lot of success, new customers and orders with your webshop in 2018!

January is traditionally our best month in revenue: many entrepreneurs are starting a new project. We are expanding our capacity so we can offer you a top quality webshop and fast help desk responses.

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Thu, 21 Dec 2017 09:00:00 +0100 http://www.easywebshop.com/news/510
You can now sell internationally in 20 languages http://www.easywebshop.com/news/486 Recently, we have added 4 new languages to EasyWebshop. We are the first webshop provider in the cloud that is available in 20 different languages. Business owners who want to sell internationally now have a much larger market range thanks to this update.

The 20 available languages are:

  • Chinese
  • Czech
  • Danish
  • Dutch
  • German
  • Greek
  • English
  • Finnish
  • French
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Turkish

You can add these languages to your shop at Settings > Language & Currency. All the default texts and automatic emails are automatically available in your visitors' language. The automatic language detection ensures that your webshop is displayed in the correct language. Texts that you add yourself - like categories and products - you need to translate yourself. Therefore, only add languages that you will use.

The management interface for your webshop is also available in these languages. You can change the language using the globe icon at the top right on our website.

Your webshop: now even faster

Nothing so annoying like a slow website! Therefore, we invest extensively in the speed of our customers' websites. Since our start in 2009, we have made continuous optimizations to improve speed. We do this through caching and optimizing the structure of our designs.

We are very proud with the results: loading times under a second and super fast rendering on mobile devices. Even with a slow mobile internet connection, your customers can still navigate comfortably in your webshop. The management interface of your webshop also loads smoothly: this makes adding products and customizing data a lot more pleasant without losing time.

In addition to comfort, a fast webshop also has another positive effect: search engines appreciate faster websites and give them a higher ranking in their results. With a webshop from EasyWebshop, you always have that extra advantage!

New apps

Custom development can be expensive. Therefore, EasyWebshop has a built-in app platform: this allows you to easily and cost effectively connect your shop with external parties.


Stripe is a payment service provider. We remember the bad old days: reams of paperwork, surprise fees, and confusing PCI compliance procedures. Stripe is engineered to let you start accepting payments in less than 10 minutes.


Tox is a chat application that allows you to communicate in a secure way for free. It allows you to receive notifications of your orders, contacts, live chat and visitor analysis.

Apps

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Sun, 29 Oct 2017 13:00:00 +0100 http://www.easywebshop.com/news/486
New designs and improved SEO http://www.easywebshop.com/news/462 We hope that you have had a pleasant and relaxing summer vacation. During the months of October to May, webshops get their most sales. This is why now is the best time to make improvements to your webshop.

Our surveys have shown that our customers are mainly looking for marketing tools and new designs. We focused on this for the latest updates.

Test the SEO of your webshop

Our improved search engine optimization (SEO) checks your webshop on key SEO points and gives you a total score. For each test, you can make improvements if needed.

EasyWebshop has been strongly committed to SEO since the start, and we have always improved the optimizations. A good SEO is a combination of a technically optimized webshop and quality content. Thanks to our many years of experience, your webshop has a major advantage over the competition.

Start SEO test

Inserting photos

We keep our designs simple. Thanks to this concept, the layout of the website is not in the spotlight, but your products and photos are. After all, the purpose of the webshop is to sell your products.

But how do you get great photos? Almost all the images you can find online are copyrighted, so you can not use them freely. This is why we implemented the photo finder: for only €0.95 you can download a legitimate photo and insert it on your categories, products, and on your information pages.

To use this new feature: click Insert image when editing a page. We recommend using the smallest format for the web: these images have faster load times and are displayed better on smartphones.

CMS

New templates

VitalityCarefree

Step by step we are adding new designs. Recently, we added two new designs Carefree and Vitality. Both are mobile-friendly, search engine friendly and optimized for super fast loading times.

Tip: after updating your layout, the colors and your logo may not be displayed correctly. You can upload a logo of any size, but make sure that it fits into the design. Confirm on both the PC and the smartphone that your website looks great.

Layout management

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Wed, 04 Oct 2017 15:30:00 +0100 http://www.easywebshop.com/news/462
New apps, new interfaces http://www.easywebshop.com/news/452 In our previous newsletter, you could vote for the updates. Hereby, we report the results.

Vote results

First and foremost, we'd like to thank all of our customers who voted. The response was fantastic, we really appreciate the feedback we've received!

A vast majority voted for the Make EasyWebshop easier update. Conclusion: most customers prefer user-friendliness over adding new features. The past months, we have been busy renewing the interfaces and making our support system more user-friendly.

Following user-friendliness, the new templates and the POS (Point Of Sale) update received a large number of votes. We'll deal with this soon as well.

It's still possible to vote: the updates with the highest number of votes receive priority.

Update list

Update: new interface for web designers

More and more online retailers fit their online shop with a customized design. To make it easier for web designers to adjust a layout, we've created a new interface with code editor.

Are you interested in a customized layout? EasyWebshop doesn't offer customization itself, but we can get you in contact with experienced web designers.

Examples Customized web design

New apps

Custom development can be expensive. Therefore, EasyWebshop has a built-in app platform: this allows you to easily and cost effectively connect your shop with external parties.

The newly added apps can be used for free in our Professional and Business versions.


Koongo is a Feed and Affiliate Marketing Tool that allows to connect your e-store to 500+ product aggregators, affiliate networks and selling channels world-wide. This app allows you to easily connect with Bol.com, Ebay, Google and Storesquare.


MyParcel is an online shipping platform. Whether you send 50 packages per day or per year and send them to Belgium or Brazil: MyParcel saves you time ánd money.


Pay.be is an innovative payment service provider with attractive prices. EasyWebshop customers receive the following benefits: Bancontact: €0,16 + 1%, Visa/MasterCard: €0,16 + 1,30%, iDEAL: €0,20. Customers who register before December 31, 2017 will not have to pay for monthly subscription fees permanently.

Apps

Summer tips

The summer months are ahead of us: holidays, cozy terraces and warm summer evenings are waiting for us. Many online retailers take a vacation to relax. You probably also.

If you don't process orders temporarily, mention this in your online shop, on the order pages and in the order emails. We discourage you to close the shop: this has a negative influence on search results.

Don't forget to renew your shop in time if you're going on holidays: we automatically send reminders 30 days before the expiration date. At Dashboard > My online shops you can find the number of remaining days.

And for those who can't resist to log on from their holiday destination: EasyWebshop is mobile friendly which allows you to manage your shop on a tablet or phone.

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Wed, 28 Jun 2017 11:00:00 +0100 http://www.easywebshop.com/news/452
Democracy @ EasyWebshop: choose your update http://www.easywebshop.com/news/429 We receive suggestions from our customers through our update list on a daily basis. The updates with the most votes are given priority for implementation. We are about to implement five big updates: you decide in which order.

Usability improvements

Usability and efficiency are top priority at EasyWebshop. Over the past few months, we have updated the interfaces for e-mail management, domain name management, layout management, shipping costs management, and category management.


If you choose this update, we will continue with updating the product management, page management, and payment options management.

Voting for more ease of use

Symcalia update (reservation system)

In 2011, Symcalia was implemented in EasyWebshop: a calendar system that made it possible to schedule reservations for wellness centers, B&Bs, workshops, and equipment rental. Unfortunately, Symcalia was not a great success: it was too extensive; connecting a calendar to a product was a complicated process.


However, we want to revive Symcalia with a version 2.0: an easy-to-use calendar system that enables you to make reservations for products and services.

Vote for Symcalia

POS system update

In 2014, we launched our own POS system as an addition to the webshop software. Unlike Symcalia, this was an instant hit: our customers massively started using it.


We want to update the POS system with a new interface, better discount integration, better search capabilities, and support for barcode scanners.

Vote for the POS system

Live chat update

Your visitors can send a message in real time from your website with the chat feature. This update will ensure that you can communicate more quickly and efficiently with your customers using your smartphone.


Vote for live chat

New layouts

All of our current layouts (also called designs, templates or themes) have been made mobile-friendly. We are expanding our offerings step by step so you can personalize your webshop even better.


The new layouts will have the same style as the current ones:

  • User-friendly and intuitive to navigate
  • Optimal display on both laptop and mobile
  • Quick loading times, also with slow internet connections
  • HTTPS security for each page
  • Without pop-ups and unnecessary bells and whistles

Vote for new layouts

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Wed, 05 Apr 2017 11:00:00 +0100 http://www.easywebshop.com/news/429