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Categories and subcategories
Overview and structure are important for your online shop.
Your customers will appreciate it when they quickly find the products they are looking for. Therefore, create categories and subcategories to arrange your products.
Click Manage > Categories to manage your categories.
Click the edit icon to update the category.
Drag the category to change the order of the categories or to create subcategories.
Click the delete icon to remove a category.
Add a new category
Click on the New category button. The first category is always a main category.
- It is not required to fill in the name of the category in all languages, but it is highly recommended
- A photo is not required
- Adding a description or texts on the category page is not required
Avoid creating more than 500 categories, this will make your shop cluttered. You can put more products in the same category or create more shops for different product lines.
Update a category
After you have created categories, you can find them at Manage > Categories. Click the edit icon to update a category. You can also change the photo of the category or remove it.
Add a photo to a category
Categories without photos appear as text links. If you want to add a photo to the category, this can be done by selecting an image in the Photo field. If you upload photos, all categories will be displayed in boxes. Remove all photos to undo this.
The photo has to be in the format .jpg, .jpeg, .gif or .png. The maximum file size is 5MB.
Sorting categories
- Click and drag the bar with a category
- Release the bar between two other categories
Click the button Sort alphabetically to automatically sort all categories in alphabetical order. The order, in which you set the categories, will be lost.
Subcategories
Method 1
- Click and drag the bar with a category
- Release the bar upon a different category
Method 2
- Click New category to create a main category and save
Example: Adults - Click New subcategory again to create a subcategory
Example: Shirts - Change Main category in the drop down menu to a previous category and save
Example: select the main category "Adults"
Example:
- Category: Children
- Category: Adult
- Subcategory: T-shirts
- Subcategory: Shirts
Avoid creating categories more than 3 levels deep.
Hiding and showing categories
- Click the Edit icon of a category
- Switch to the tab Advanced
- Deactivate the box Visible
Delete a category
Click the delete icon to delete a category. When deleting a category, all products that belong to this category will also be deleted.
Be careful! Deleted categories and products can not be restored.
Possible Problems
- Category photos do not change
-
This is usually because the old photos are still in the cache of the web browser. A web browser (Internet Explorer, Firefox, Google Chrome, ...) saves web pages and images on your hard disk. This way, on your next visit, the page will load faster. When you visit the page, you will see the old version of the photo on your hard drive and not the live version on your website.
To solve this problem: navigate to the shop page and click Refresh page or Reload page.
You can also use the shortcut keys: F5 or CTRL + R (Command + R on Mac). The most recent version of the web page is now loaded.
Other possible reasons why you do not see changes:
- You are viewing a wrong website or webpage
- It says everywhere "Unnamed"
- A frequently asked question at our support is why it says "Unnamed" on the shop. The answer is: the language is not filled in category management.