We've recently updated the customer review feature in your shop. There is a change in policy, so this update may be important to you.
EasyWebshop provides a review feature for your shop, products and blog posts. This feature can be used by all our customers for free.
You can enable the review invitation email at Marketing > Customer reviews.
The email can be customized at Settings > Automatic emails. Make sure you include the review invitation link: this link gives your customer permission to add a review.
When replying to reviews, please do so in a positive and constructive way. New customers often read reviews to get an idea of the service you are offering.
You can add the customer satisfaction widget to your shop at Marketing > Customer reviews.
Deleting reviews is a sensitive topic. When a sale goes wrong, the story usually has two sides. Some review sites allow for deleting reviews when paid for. This is a disgraceful activity and it ruins the credibility of the review site.
Shop reviews are shown in our directory. We do not allow to delete them, and you can not pay us to delete them. Your customer can delete the review in his or her account at the orders overview or by using the review invitation link sent by email.
Product reviews and blog reviews are shown on your website. Since it's your website, you can decide which reviews are shown on it. These reviews can be deleted.